Structure
New account
An account registers directly with Box Messenger — Floor Lab and Zenith Pro ERP. Tenants belong under an account as organisations instead.
Box Messenger forwards every inbound message here.
Accounts
| Account | Chat list shows | Branding | Orgs | API key |
|---|
New organisation
Tenants beneath an account. They never touch Meta — their name appears in the message header.
Matched in the first inbound message.
Premium tier: their name in the chat list.
Organisations
| Organisation | Account | Keyword | Line | Chat link |
|---|
Add number
Meta must approve this.
Number pool
| Label | Chat list name | Provider | Number | Status |
|---|
Message preview
Exactly what a customer sees. The chat-list name is fixed per number and cannot change per message — which is why the organisation name goes in the header.
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Business account
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now
Messages
| Time | Dir | Account | Organisation | Party | Message | Status |
|---|
Provider credentials
Webhook URLs
Paste these into Meta's and Twilio's consoles.